EXCHANGE & REFUND POLICY
We take pride in providing quality products for our customers. We do stringent checks to ensure that the items are in their best condition before delivering to our customers.
In the event that an exchange/refund request is required, kindly take note the following conditions;
- STATELIGHT’s Exchange & Refund Policy only applies to sales made within ‘www.statelight.co’.
- Our policy lasts for 14 days from the date of shipment. We will not review exchange/refund requests after 14 days.
- Merchandise must remain unused in the original packaging which it was received.
- All Sale items are not eligible for return.
- All sales or transactions are final and cannot be changed or cancelled. We will not review exchange/refund requests if our customers have damaged the item or misused it. The same applies to items that are damaged as a result of repairing attempts. Exchanges/refunds are not available if our customers change their purchase decisions.
- To resolve exchange/refund issues efficiently, it is best to contact us within 48 hours at firstname.lastname@example.org upon receiving the order.
- STATELIGHT deserves the right to exercise discretion in permitting exchanges and refunds.
Making an Exchange/Refund Request
STEP 1: Notify us via email
Email us at email@example.com with the following details;
- Order #
- Full item name
- Photos of the defect. Please ensure that the photos are as accurate as possible to reduce the reviewing duration.
Upon receiving accurate photos, we will notify our customers of the review status within 24 hours. The final decision to offer an exchange/refund lies with STATELIGHT.
STEP 2: Send the item back via Registered Mail
Our customer bears full responsibility for ensuring that the mailed item is securely packed, sealed properly and sent via registered mail. We will foot the shipping charge by refunding the amount to our customer once we have received the package.
Items mailed back to us without prior confirmation will not be entertained.
STEP 3: Exchange/Refund
We will send a notification email to our customer once the returned item has been received and inspected. The email will include the approval or rejection of the request.
Exchange will be for the same item if stock is available. If unavailable, our customer will be offered a full refund of the purchase (excluding the original shipping cost).
For exchanges, our customer will be notified through email once the exchanged item has been shipped.
For refunds, a credit will automatically be applied to our customer’s credit card or original method of payment within 3-5 working days. Our customer will be notified through email once the refund has been made. Should there be a late refund, it is recommended for our customer to check her/his bank account first. The next step will be to contact the credit card company/bank to check on the refund status as it may take some time for the refund to be officially posted.
If our customer has completed the above and has not received the refund yet, please contact us at firstname.lastname@example.org.